Last updated: September 1, 2026
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Mantralok Technologies LLP does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by Mantralok Technologies LLP, it will take 5 days for the refund to be processed to you.
To cancel an order or request a refund, write to us at info@mantraloktech.com from the email address registered to your account, or contact us on the number published on our Contact page, within the applicable window stated above. Please include your order or booking reference, the name of the service or product, the date of purchase, and the reason for the request, together with photographs where you are reporting a damaged or defective item. We will acknowledge your request within 48 hours of receipt and inform you of our decision within 7 working days. Where a request concerns a service or product supplied by an independent Seller on the Platform, we will refer it to that Seller for verification and communicate the outcome to you.
The following are not eligible for cancellation or refund once delivered or consumed, except where they are found to be defective, materially different from their description, or where required by applicable law: one-to-one consultations, mentor sessions and readings that have already taken place; live workshops and events that you attended or did not attend without cancelling in advance; personalised reports and charts that have already been generated for you; downloadable or streamed digital content once it has been accessed or downloaded; the portion of a subscription period that has already elapsed; and perishable items. Where a particular listing is non-refundable, this is stated on the listing before you pay.
We do not levy a cancellation fee on requests made within the applicable cancellation window. Where a booked session is cancelled by you less than 24 hours before its scheduled start time, the Seller may retain a cancellation charge, which is disclosed on the listing at the time of booking. Payment gateway charges, where these are separately disclosed and levied, are not refundable.
Approved refunds are made to the original payment method used for the transaction. Refunds are processed within 5 days of approval; the time taken for the amount to appear in your account thereafter depends on your bank or payment provider. We do not issue refunds in cash or to a different account from the one used to pay.
For any question about this policy, contact us at info@mantraloktech.com or on +91 73862 47397. Our team is available Monday – Friday (9:00 – 18:00).