Privacy Policy - Mantralok

Who we are

Mantralok provides a multi-faith spiritual wellbeing platform that connects individuals, guides, and communities. We act as a data controller for our consumer services and may act as a processor for organizational services.

Contact

Email: privacy@faithflow.com
Grievance Officer (India): grievance@faithflow.com

Scope

This policy applies to our websites, apps, events, and partner programs.

Information we collect

check_circle Account and profile data (name, email, phone, faith preferences, profile settings).
check_circle Usage and device data (pages viewed, activity logs, device identifiers, IP address).
check_circle Wellbeing and community data (journals, session notes, group participation, feedback).
check_circle Payments and transaction data (billing details, invoices, subscription info).
check_circle Support and communication data (messages, chat, call records if enabled).

How we use your data

check_circle Provide and personalize services and recommendations.
check_circle Match you with mentors, guides, or community groups.
check_circle Process payments, subscriptions, and refunds.
check_circle Maintain safety, trust, and integrity of the platform.
check_circle Communicate updates, support responses, and service notices.
check_circle Comply with legal obligations and enforce policies.

Legal bases (GDPR/UK GDPR)

check_circle Consent for optional features, marketing, and special category data.
check_circle Contract necessity to provide services you request.
check_circle Legitimate interests to improve safety and platform performance.
check_circle Legal obligations (tax, fraud prevention, regulatory requests).

We may process special category data (e.g., religious beliefs) only with explicit consent or where permitted by law and necessary for requested services.

Sharing and disclosures

check_circle Service providers (hosting, analytics, payments) under data protection agreements.
check_circle Mentors, providers, or organizations you choose to engage with.
check_circle Legal requests when required by law or to protect rights and safety.

We do not sell personal data.

International transfers

We may transfer data across borders. Where required, we use Standard Contractual Clauses or other lawful safeguards.

Your rights

check_circle Access, correct, or delete your data.
check_circle Withdraw consent where processing is based on consent.
check_circle Object to or restrict processing in certain cases.
check_circle Portability of data in a structured, commonly used format.
check_circle Complain to your supervisory authority.

India DPDP: You may access, correct, erase, and nominate a representative. Contact grievance@faithflow.com.

Retention and security

We keep data only as long as necessary for the purposes described or as required by law. We use encryption, access controls, and monitoring to protect data.

Children and minors

Mantralok is not directed to children under 13. If you are in the EEA/UK and under 16, you must have parental consent. For India DPDP, we seek verifiable parental consent for users under 18 and do not engage in tracking or targeted advertising for children.

Cookies and tracking

We use cookies and similar technologies for essential functions, analytics, and personalization. See our Cookies Policy for details.

Changes to this policy

We may update this policy periodically. We will post the new date at the top of this page and, where required, provide additional notice.